Yes. A moving company must offer their customers a neutral dispute settlement program as a means of settling disputes that may arise concerning loss, damage, or overcharges resulting from the transportation the property. Arbitration is an alternative to courtroom litigation and may be a method to resolve disputes faster, less expense, and more efficiently than traditional courtroom litigation. Arbitration is typically not free. You and the moving company may be required to split the costs for the arbitration services 50/50.
Consumer Protection Information:
19. Must a moving company have a neutral arbitration program?