After the bill of lading (contract) has been signed and the services have begun neither the customer nor the moving company can cancel the contract without the consent of the other. For example, after the pick-up when you are waiting for your property to be delivered, the moving company can't call and tell you that they have decided not to complete your move. Even if they offer to give you your money back, the moving company can't simply cancel the move after services have begun. Similarly, a customer may not cancel the services of the moving company after the move has begun. Canceling the move after services have begun would be a breach of contract and actionable in court. In reality, people cancel moves all the time. Many times and for many reasons customers or moving companies need to cancel the moving services. In such cases, the move can only be canceled if the customer and the moving company both agree on when to cancel, how to cancel, and what payment is owed for the services already performed. Cancellations after the pick-up can only occur if both the moving company and the customer agree.
Consumer Protection Information:
25. Can I cancel my move after the goods have been picked up?