The maximum amount of money a moving company can collect at the delivery (prior to unloading) is the total amount of the estimate (or total amount of the revised estimate), plus additional services performed as post contract services, plus 10% if a non-binding estimate. Any remaining balance due must be billed after 30 days of delivery. If a moving company refuses to deliver the property unless you pay an amount of money greater than the estimate (or revised written estimate), plus the post contract services performed, plus 10% if a non-binding estimate, then the moving company would be acting illegally and holding the goods hostage. Moving companies demanding more money than the total amount of the estimate (or revised written estimate) plus post contract services performed should be immediately reported to the US DOT. If the US DOT investigates the matter and finds that the moving company has acted illegally, the moving company could face civil and criminal charges.
Consumer Protection Information:
26. What do I do if the movers are holding my property hostage?